Labour & Employment Law Blog

I have been working remotely since the start of the COVID-19 pandemic, can my employer force me to return to the office?

During the COVID-19 pandemic, many employers quickly transitioned their employees to remote work in order to prevent transition of COVID-19 in the workplace. Some employees loved this change and relished the ability to work from home. However, as COVID-19 case counts continue to fall and vaccinations rates continue to rise, some employers are now looking to transition their employees back to working from the office. So this has a lot of employees who are very happy to work from home thinking about what are their options. Can their employer force them to return to work at the office?

We do not want to be the bearer of bad news to employees but it is generally the case that the employer has the right to set out where their employees must do their job. Therefore, if they want their employees to work from the office, it could be that that is where the employee must do the work.

However, there are a few ways in which employees could argue that they should remain working remotely. The first is that the employer has an obligation to provide a safe workplace. If they do not provide a safe workplace, the employee has the right to refuse the work. The second is that the employee has a duty to accommodate under Ontario’s Human Rights Code, 1990 (“Code”). For instance, the employee may request that the employer accommodate a particular disability by allowing them to remain working from home. The third is if working from home has become a contractual term between the employer and the employee. Finally, an employee may invoke the equitable argument of detrimental reliance in that the employee has relied on the remote work arrangement to the point that switching back to work from the office would be untenable and unfair.

Workplace Health and Safety

The employer can only request that the employee returns to work if the workplace is safe. This means that the employer must abide by any public health mandates put forth by the Ontario government in order to combat COVID-19. For instance, the employer should set out various rules around physical distancing, mask-wearing and cleaning or disinfecting high-touch areas of the workplace. Failure to do so could result in liability under Ontario’s occupational, health and safety legislation.

Accommodation under the Human Rights Code

Ontario’s Code protects employees from discrimination regardless of where their workplace is located. To remind our readers, employers have a duty to accommodate employees to the point of undue hardship. With respect to the duty to accommodate within the work-from-home context there may be an increase in certain types of family status or disability accommodation requests that may be unique to the COVID-19 pandemic. For instance, there may be an increase in concerns about the flexibility of working hours if the employee also has children at home because of school closures or childcare issues because of the COVID-19 pandemic. The employee may also request an accommodation because they have a pre-existing health condition or due to their advanced age that would make that individual more susceptible to COVID-19. General fear of COVID-19 will not be serious enough to trigger an accommodation under the Code. However, employers should address these requests fairly and in accordance with Ontario’s human rights legislation.


If the employer and the employee have agreed that moving forward remote work would be fundamental in the parties’ relationship, such an arrangement may be contractually binding on the employer. This means that the employer’s sudden insistence to work from the office may be a breach of a fundamental term of the parties’ agreement, which would entitle the employee to assert constructive dismissal.


Although a less likely option, the principles of equity may come to the aid of employees who have been working remotely for a long period of time and have grown to detrimentally rely on the arrangement. For instance, an employee working from home may have spent considerable funds on office equipment at the employer’s insistence or have taken irreversible material steps such as moving to a different province with the employer’s full knowledge and consent that would render a return to the employer’s physical location practically impossible. In such an instance, an employee may be able to make an appeal to conscience in that a demand to return to work may be unfair. However, the reason for equity’s invocation has to be serious enough failing which the employee is unlikely to succeed.

Our Thoughts

Generally, employers have to right to set out where their employees must do their job. Employees may be able to argue that they should continue to remain working remotely only in a few specific situations. It may not be enough for the employee to make claims about certain vague health considerations or generalized claims of risk related to COVID-19 in order to remain working remotely rather than from the office and any such assertions have to be assessed on a case-by-case basis with the specific context in mind. Similarly, for remote work to become a contractual term there has to be a clear understanding that the parties have intended it to be legally binding. Finally, an employee’s detrimental reliance from an equity perspective may be a possibility but any such reliance has to appeal to the rules of conscience and fairness, which have to be serious enough to have bearing on a specific situation.

The above article is for general information purposes only, does not constitute legal advice or create a solicitor-client relationship. Because each case is unique and factually driven, if you have concerns with regard to the foregoing issues, please make an appointment with one of our lawyers or a qualified legal practitioner elsewhere. We represent clients in the Greater Toronto Area including Toronto, North York, Markham, Vaughan, Thornhill, Newmarket, Aurora, Brampton, Mississauga, Barrie, Ajax, Whitby, Pickering and Oshawa.

Legal Receptionist

Zeilikman Law is an employment law firm located in Vaughan, Ontario. We are looking to hire a legal receptionist to join our firm. Preference will be given to candidates who have experience working as a receptionist at another law firm.

Location: Vaughan, Ontario.

Start Date: Immediately.

Hours: Monday to Friday, 9 am to 5 pm. Full time. In-person only. This is not a remote work position.

Wages: 35,000 to 40,000 per year.

Duties and Responsibilities:

  • Manage our firm’s multi-line telephone system to receive incoming calls.  Screen incoming telephone call inquiries to determine the nature of the telephone call and provide standard information related to our legal services.  Take and deliver messages and route incoming telephone calls to the appropriate staff person.
  • Answer general inquiries coming from the firm’s social media and website email.
  • Welcome in-person visitors upon arrival.  Direct visitors to the appropriate staff person and / or office or boardroom.
  • Organize in-person visitor schedule to prevent overlap and multiple bookings.
  • Receive, sort, and distribute daily mail and deliveries.
  • Arrange for couriers.
  • Keep front reception, kitchenette area and boardroom tidy.
  • Perform various clerical duties such as filing, photocopying, and faxing on an as-needed basis.
  • Process client or other payments.
  • May be asked to run minor errands outside of office such as attending post office to arrange a courier or pick up mail.
  • May be asked to assist other law clerks or lawyers of the firm as required and as appropriate.
  • Any other basic administrative duties or tasks as deemed appropriate.

Required Skills:

  • Basic knowledge of general office procedures including filing, faxing, and printing and copying.
  • Basic word processing computer skills.
  • Proficient in receptionist and telephone practices, etiquette, and decorum.
  • Professional attitude and appearance.
  • Excellent organizational skills.
  • Positive customer service attitude is a must.
  • Must be able to maintain confidential and sensitive information.

Education and Experience:

  • Highschool diploma or equivalent.
  • 1 – 2 years’ experience in an office setting with an emphasis in accounting, reception or clerical work is required.   We would prefer experience in a law firm environment.

Applications for this position should be sent via email to jennifer@zeilikmanlaw.com. All applications should include a cover letter, resume and at least two references. Only successful candidates will be contacted.